Currently working with HMRC, one of the largest departments of the UK government. Projects to date include Marriage Allowance and Income Tax services within the Personal Tax Account. This includes service design, user experience and research following the Gov.uk Service Manual.
Starting with the Marriage Allowance development team in their private beta phase, we helped bring it through public beta to the final live phase where it now exists in the full public domain.
Here's a quote from a user which I found on Martin Lewis's website:
"We followed the easy procedure explained and applied to HMRC online - very simple and efficient , with instant confirmation! I'll be £220 better off this tax year with similar expectations in future tax years, plus a rebate cheque for tax year 2015-2016 that I think will be £212. Brilliant! Our heartfelt thanks." (Richard & Nancy)
As a UX Manager working with Marks & Spencer, this was a project management role, due to the impending launch date of their new flagship website. Key responsibilites included smooth transition of all 3rd party online software & tools from the old website into the new platform - including all UI and interaction updates were correctly implemented. It also covered MVP launch of size guides into the core clothing sections of the website. We also helped with UAT testing, and helped to identify and record many bugs, with suggested many improvements prior to launch.
Additionally, we oversaw the launch of the in-store Browse & Order touch-screen kiosks (v.2.1). This agile project team included sprint-planning, task assignment, direction & feedback to UX & UI designers, then delivery of those completed tasks back over to the development team.
Worked on-site in an agile 2-week sprint environment on the BBC iD product - the signed in more personalised side of BBC.co.uk. Hands-on user research practice including planning, running & analysis of user interviews & testing sessions in onsite labs as well as more guerrilla-testing sessions. Also practiced interaction design, created new & adapting existing patterns, sketching, prototyping, responsive layouts and UI & visual design. Guided by BBC GEL Design guidelines & principles. Project work mostly covered BBC iD itself, but with implications that reached across multiple products of BBC.co.uk including BBC iPlayer.
Our work at MOO began with Flavors.me – working closely with the customer call centre staff and development team to help fix, improve and add new features to this website creation product. Flavors was unique at the time for it's ability to pull in content from the user's connected social media channels.
Also designed the foundations for the first MOO responsive website. This included some rapid research, sketches, prototypes of various ideas and seeing it through to hand-over for visual design stage and then planning & liasing with developers.
Also developed mobile-friendly business card building tools as paper prototypes in co-design sessions with staff members from different depts and roles.